State Farm® Insurance Agent Noel Vallejo
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Mary
December 13, 2024
1
out of
5
rating by Mary
"Bad experience with roadside assistance, waiting since 12 at night for a tire change, they arrived two hours later, I do not recommend it. No recomiendo para nada el servicio en carretera por cambio de una llanta a altas horas de la noche espere por dos horas y llamando por cinco ocasiones para ver que estaba pasando que no llegaban auxiliarme pera cobrar sin buenos pero mal servicio no lo recomiendo"
We responded:
"Hello Mary, I'm sorry to hear you had a bad experience with roadside assistance. As much as they strive to get to every customer in a timely manner, they sometimes fall short of expectations. I would love to forward your feedback to the appropriate company that assisted you with details. Please feel free to contact our office so that we can get some information to ensure that this doesn't happen again. Thanks again."
Joseph Lee
October 1, 2024
5
out of
5
rating by Joseph Lee
"Huge thanks to Stefany and the rest of the team! She was very amicable and knowledgeable about the policies and quotes. I never felt that they were short changing me as they gave me the best possible options. I would highly recommend this office and agent to others as they get the job done!"
We responded:
"Mr. Lee, thank you for leaving a review for Stefany. I am glad that she was able to provide excellent service. The best compliment you can give her is by sending her some referrals. Thank you again. "
Zahid Muñoz
September 30, 2024
1
out of
5
rating by Zahid Muñoz
"My mom came in looking to requote her vehicles on my uncles policy and was giving horrible customer service by the female agent. She wasn’t able to get a name but she informed me that the lady was not helpful in any way. The agent was refusing to understand my mother’s needs for the coverage she was looking for on her specific truck. She said the agent went to the back to see the removal of a Chevy truck from her policy since it already has coverage somewhere else and came back with an even higher price than before. A policy premium should not increase if it was only a liability/uninsured motorist coverage that was removed. She proceeded to tell my mother, “Every 6 months you come in to waste two hours of my time”. This is very unprofessional as she is there to cater service to her customers. We found a new provider with more reasonable prices and superior customer service. Thank you very much for your inability to properly explain the coverage being given to your loyal customers."
We responded:
"Thank you for taking the time to provide feedback on our location. We are sorry to hear that you had a negative experience. We strive to provide excellent customer service and regret that we missed the mark. Thank you again for bringing it to our attention."
dan orozcov
May 2, 2024
5
out of
5
rating by dan orozcov
"I have been with Noel Vallejo for about 15 years now, and throughout the years service started to feel like it was lacking. Fortunately lately I have been dealing with Sheyla and she really does understand customer service, I had briefly left State Farm but still kept a life insurance policy, so I kept communication with this office, it was really the customer service I received from her that made me come back, im not a hard to please customer I would say, just need to make sure I am helped. Great job Sheyla! And thank you for your help today."
We responded:
"Thank you very much for your review and I will make sure Sheyla is aware of the great job she did. I hope to maintain the level of satisfaction you received from her. Thank you for being our customer. "
Mariel Rodriguez
April 5, 2024
5
out of
5
rating by Mariel Rodriguez
"Excelente servicio"
We responded:
"Ms. Rodriguez. Thank you for taking the time to leave a review. We appreciate your opinion, and we appreciate your business. Please reach out to us if we can assist with anything else. "
Steph Gaytan
March 7, 2024
1
out of
5
rating by Steph Gaytan
"I called to try to add insurance to my vechile and join State Farm March 7 at 3pm but apparently the girl was to busy left me on hold then I called back to leave my name since she was busy and got bothered."
We responded:
"I apologize for the miscommunication. It's not like us to not be attentive to our customers and prospects. I have spoken to our so that ww can improve our service. "
Omar Hernandez
November 29, 2023
5
out of
5
rating by Omar Hernandez
"Really nice people"
We responded:
"Mr. Hernandez. Thank you for taking the time to leave a review. I am glad you had a good experience. "
Michelle Gomez
November 2, 2023
1
out of
5
rating by Michelle Gomez
"I made some change on my policy to save some money , well that didn’t last more than a month. As soon I made my change to the policy they still increase on my policy , it almost the same price before I made the changes. They told me it was going to certain amount every month , that was a lie . I guess they don’t want nobody to save money on this economy."
We responded:
"Thank you for your review. Based on our last conversation, we explained the credits, you would be receiving, on your next bill. After that, your bill would show your new rate, including your discounts. Per our conversation, your new rate is the rate we discussed, based on the changes you requested. Please call our office and we will be happy to review your bill. Thank you again."
Maria Alonso
July 20, 2023
5
out of
5
rating by Maria Alonso
"El servicio de parte de todos fue excelente, especialmente de Sheyla. Ella pudo contestar todas mis preguntas y dudas. Incluso, se tomó el tiempo de explicarme los beneficios y ventajas de una póliza de vida."
We responded:
"Señora Maria , gracias por el complemento. Que bueno que Sheyla le pudo ayudar con su póliza. Estamos para servirle. Muchas Gracias."
Yannick Alonso (Balloon)
July 20, 2023
5
out of
5
rating by Yannick Alonso (Balloon)
"Sheyla was a great!! She was friendly and she gave me an affordable price with great coverages. Would definitely recommend her!!"
We responded:
"Mr. MUTE, thank you for taking the time to review our business. I'm happy to hear that Sheyla dis abgreat job and that she was able to assist you with your insurance needs. Please pay Sheyla, a compliment, by referring business to her. I'm sure she would appreciate it. Thanks again."
Jesus Diaz
April 20, 2023
5
out of
5
rating by Jesus Diaz
"I have had Stefany as my agent for over 5 years and I cannot brag about how big of a help she has been! Thank you for all your hard work Stefany! Youre the best!"
We responded:
"Jesus, Thank you for taking the time to do a review for us. I am glad Stefany was able to assist you with your insurance needs. We would appreciate any referrals you can send, Stefanys way. Thank you for being a long-time customer. "
Gorge Padilla
April 19, 2023
5
out of
5
rating by Gorge Padilla
"Mr. Vallejo and his staff have been very helpful through out my 8 years of being with this agency. His manager Stefany and his staff has guided me very well and made sure I had the right insurance for my vehicles and for me and my wife. Would recommend this location 100%"
We responded:
"Thank Gorge, for your review. I'm happy to hear that my staff has been helping you, with your insurance needs. Thank you for being a customer for 8 years and I hope you will be a customer for years to come."
speorg official
April 19, 2023
1
out of
5
rating by speorg official
"Customer service is bad, and has been an issue since I've been with them. Prices are sky high now and the response they give, is that it is someone else's fault."
We responded:
"Same response as previous review. Mr. Grubbs, I am sorry you are unhappy with our service. Our goal is to help as many people as possible in a timely manner. We our best to get you all the discounts available to every customer so that they can get the best rate. Unfortunately, due to many factors, rates have increased in 2023. I know we recently spoke to you and were unable to lower your rate any further. Please call us if you have any further questions and we value your patronage."
Nicholas Rodarte
April 18, 2023
5
out of
5
rating by Nicholas Rodarte
"Andrea was so helping in finding me the best policies that work with my budget. She helped to explain all the different options I had in my auto and life insurance. I went in with the intention of insuring 1 vehicle but after meeting with Andrea she explained their benefits of bundling multiple vehicles and life and eventually the more policies the better discount I receive! Overall Andrea was very attentive and wanted to help me in any way she could."
We responded:
"Nicholas, thank you for your review. Glad you received exceptional service from Andrea. We appreciate any referrals you can send her way. "
Gustavo Rubio
April 17, 2023
5
out of
5
rating by Gustavo Rubio
"Thank you Stefany for being so professional, gave me an unbeatable quote and was very knowledgeable. Highly recommend!"
We responded:
"Thank you for your review and I am glad you are happy with the service you received. We look forward to a long lasting relationship. "
Christian Castillo
April 6, 2023
5
out of
5
rating by Christian Castillo
"Andrea was perfect! She was a great help in making my first insurance policy purchase easy and at a very good price! Ask for her!"
We responded:
"Christian, thank you for the review. We are happy to know that you are starting your insurance policy with us! Thank you very much for allowing us to assist you with your first policy. "
Michael Rivera
March 27, 2023
5
out of
5
rating by Michael Rivera
"Never had Life insurance before State farm. Christian actually informed me on the benefits of Life insurance and the comfort that comes with having it. I would definitely recommend anyone to work with Christian or State farm To insure your family great experience over all 10/10"
We responded:
"We appreciate you taking the time to submit a review... I'm glad Christian informed you about LIfe insurance and its benefits. We look forward to working with you. "
Mario Castillo
March 24, 2023
5
out of
5
rating by Mario Castillo
"Visited the office of Noel Vallejo, got assisted by the office manager Stefany. She was very helpful! No agent has ever taken the time to explain coverages like she did, she made sure I walked out of her office understanding my coverages and making sure my vehicles had the correct coverages. I recommend this office 100% the staff is extremely helpful and very friendly!"
We responded:
"Hello Mario. Thank you for taking the time to do a review on our office. I am glad we were able to provide excellent service for you. We appreciate your business and we look forward to working, with you, in the future. "
Monique R
July 6, 2022
1
out of
5
rating by Monique R
"Worst customer service I have ever experienced. This location never answers or follows through with customer requests. The website clearly says they close at 6pm yet I've been calling for over an hr and says its past business hours. Do yourself a favor and avoid this location."
We responded:
"I apologize for not getting the response we strive to provide to every customer. Unfortunately, like many businesses, we are also suffering the lingering aftermath of Covid. Although, I was surprised to see this message. When we spoke to your Mom (our customer), at our place of business, she seemed satisfied with the manner we serviced her request and in a timely manner. Since she is our customer, we will follow-up with her, to see where, exactly, we missed providing excellent service."
Sonny Del Bosque
April 26, 2022
5
out of
5
rating by Sonny Del Bosque
"Very professional"
We responded:
"Thank you for your review! I'm glad we were able to assist you with your insurance needs. Please refer anyone you know, that also needs assistance with their insurance needs. Thanks again."
Isaias p
February 23, 2022
1
out of
5
rating by Isaias p
"No sirve no quisieron alludarme con mi trka a pero si al momento de cobrar si kieren rapidito"
We responded:
"Gracias por tomarse, el tiempo para dejar una critica. Lamento no haber podido llegar a un acuerdo, para aseguarar su Vehiculo. Lamentablemente, no podemos hacer lo que nos ha pedido. Le agradezco que nos de la oportunidad de citar su vehiculo y le deseo lo mejor con su compania de seguros."
Maria Davila
January 30, 2022
4
out of
5
rating by Maria Davila
"Good customer service"
We responded:
"Maria, thank you for your review. Even though I'm glad you received good customer service... I want to make sure you receive the best, most professional and knowledgeable service. We value your business and thank you for your patronage."
Mario Hernande
January 8, 2022
5
out of
5
rating by Mario Hernande
"they are pretty helpful when it comes to claims and the rates are affordable"
We responded:
"Thank you for your review. I am glad we were able to assist you with your claim and I am happy you are getting great rates! Thank you for taking the time to leave a review."
Sylvia Summers
August 5, 2021
5
out of
5
rating by Sylvia Summers
"If is wasn't for Stephanie the manager, I would have cancelled yesterday."
We responded:
"I'm glad Stefany was able to assist you. We appreciate your business and thank you for the opportunity!"
Selina Ayala
May 25, 2021
1
out of
5
rating by Selina Ayala
"They never sent me a letter or called me to let me know roadside dropped me because I used them 3 times within a year . A call or letter would have been nice . Everytime I call with a question they put me on hold for a long time . I’m finding a new company who can offer me what I want !!!"
We responded:
"Hello Selina. I am sorry you are having a bad experience with roadside assistance. Unfortunately, roadside assistance is limted for the emergency use of our customers so overusing can be a challenge. We have tried reaching out to you , in the past, but have been unsuccessful. We will try reaching out to you again today . We do our best to provide the best service to our customers and we are not pleased when our customers are not pleased."